TY - JOUR AU - Jung, Maria AU - von Garrel, Jörg PY - 2021/12/20 Y2 - 2024/03/28 TI - Employee-friendly implementation of AI systems in terms of acceptance and trust: Development of a research model based on a qualitative analysis JF - TATuP - Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis JA - TATuP VL - 30 IS - 3 SE - Special topic DO - 10.14512/tatup.30.3.37 UR - https://www.tatup.de/index.php/tatup/article/view/6929 SP - 37-43 AB - <p>The use of artificial intelligence (AI) in manufacturing companies offers opportunities and potentials. In addition to the competitiveness of companies, AI can also promote self-determination by employees. Currently, too little attention is often paid to the importance of employees for effective and efficient use of AI systems as the focus is predominantly on the technology. Therefore, a qualitative study was conducted to analyze the two factors “employee-friendly implementation” and “employee-friendly operation” in terms of acceptance and trust of AI systems. From the findings, a process-oriented research model was developed based on Rogers’ adoption theory and including influences from different technology acceptance models as well as factors promoting acceptance and trust. The results show that perceived ease of work and sense of achievement can contribute to increased acceptance of action.</p> ER -